FAQ

Frequently Ask Questions

Caloric requirements vary greatly from individual to individual and depends on the level of physical activity. Always consult a physician or dietitian if you are unsure. We always recommend taking slightly more calories than less, especially if you are new to backpacking.

I need my order urgently. Do you offer expedited shipping?

We do! Select “2nd day shipping” option at checkout. Our team will do everything we can to get your order out in a timely manner.

Do you offer meals for dietary restrictions?

We offer options for vegan, paleo, and vegetarian diets.

I don't see an option to add my favorite food item. Can I special request it?

Although we can’t offer or carry every great backpack food option, we’re constantly evaluating our offerings. We appreciate any and all suggestions. Send requests to info@backpacklogistics.com and we will review requests.

Do you offer returns?

If you are dissatisfied with an item ordered on our site, please contact our offices at info@backpacklogistics.com within seven (7) days of the date you received the item(s). Depending on the circumstances, we may, in our sole discretion, replace the item(s) at our expense, provide you a full or partial refund of the purchase price for the item(s), or provide you with credits for the item(s) that may be applied to a future order. Notwithstanding the foregoing, credits for certain types of purchases may require additional action on your part (e.g., application of a coupon code) in order to be applied to future purchases, which shall be communicated to you at the time of issuance. We may require the return or photographic documentation of any product that you are dissatisfied with before we provide you a refund, replacement, or credit.

Do you ship outside the U.S.?

Not at this time.

My order hasn't been delivered yet, when can I expect it?

Most orders are shipped within 1-2 business days. Standard shipping takes 3-7 business days, depending on location.